Support

• Email: support@boxelyapp.com
• From the web app: go to Account → Send feedback. You can attach up to two screenshots.
• From iOS or Android: open Settings and choose Send feedback.

Feedback goes to a small team, not a ticketing system — there are no threads or in-app replies, so include your email if you would like a response.

• Didn’t get the verification email? Check your spam folder, then use the resend option on the verification screen. Some mail providers delay first-time senders by a few minutes.
• Password and sign-in problems: passwords are handled on the Boxely sign-in screen. If you are locked out or the reset email never arrives, email us and we can help.
• Exporting your inventory: Pro and Enterprise accounts can download their containers and items as a CSV or PDF from Account.
• Deleting your account: go to Account and use Delete account. This permanently removes your inventory and photos, and cannot be undone. Subscriptions bought on the web or through Google Play are canceled as part of the deletion. Apple does not allow us to cancel an App Store subscription for you, so if you subscribed on iOS and auto-renew is still on, cancel Boxely in the App Store first — deletion is blocked until you do.

• Boxely has a permanent Free plan (up to 15 active containers), plus paid Pro and Enterprise plans. Pro includes 515 active containers (15 base + 500), more photos per item, a higher storage cap, and optional AI item detection.
• Managing or canceling a subscription: manage it through whichever store you bought it from. Subscriptions bought on the web are managed from Account → Manage billing; App Store and Google Play subscriptions are managed in those stores’ own subscription settings.
• Canceling stops future renewals and keeps your paid features until the end of the period you have already paid for.
• Refunds are reviewed case by case — see the Terms of Service, or email us. Purchases made through the App Store or Google Play are also subject to those stores’ refund policies.

• QR labels: every container gets its own code. Open a container to view or expand its QR code, or use Bulk QR Label Printing from the dashboard to print labels for many containers at once.
• Scanning: use the Scan tab and point the camera at a Boxely QR label. If the camera will not start, check that Boxely has camera permission in your device settings. You can also enter a container ID by hand.
• AI item detectionis an optional Pro and Enterprise feature. It is never automatic — you choose when to run it on a photo, and manual entry is always available. See the Privacy Policy for how those images are handled.

Read our Privacy Policy and Terms of Service. For privacy requests, including deletion of your data, email support@boxelyapp.com.